Thrive Insights

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Refund Eligibility

Refunds are available only under the following conditions:

1. Before the Audit Commencement

  • Refunds can be requested before the audit process officially begins. Once the audit has started, no refunds will be issued.
  • If a cancellation request is received after the commencement of the audit, no refunds will be processed.

2. Service Non-Delivery

  • If Thrive Insights is unable to deliver the audit report within the agreed-upon timeframe, a full refund may be issued.
  • Refunds will also be considered if unforeseen circumstances on our end result in a failure to initiate or complete the audit.

3. Exceptional Circumstances

  • Refunds may be issued at the discretion of Thrive Insights for cases such as critical errors in reporting or major data inconsistencies attributable to our team.
  • If a client provides verifiable evidence that the delivered audit contains significant inaccuracies that contradict the data provided, we will review the issue and may issue a partial or full refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:
  • The client fails to provide the necessary information or access needed to complete the audit, despite multiple follow-up attempts.
  • The client is dissatisfied with the insights or recommendations provided, as our assessments are based on professional evaluation and available data.
  • The client changes their mind after the audit process has begun or completed.

Refund Process

To initiate a refund request, please follow these steps:
  1. Contact our support team at [Insert Email Address] with the following information:
    • Full name and contact details
    • Proof of purchase (invoice or receipt)
    • A detailed explanation of the refund request, including relevant supporting evidence
  2. Our team will acknowledge receipt of your request within 3 business days and may ask for additional information if needed.
  3. Refund decisions will be communicated within 7 business days of receiving the complete request.
  4. If approved, the refund will be processed through the original payment method within 14 business days.

Dispute Resolution

If a refund request is denied and you disagree with the decision, you may escalate the matter by contacting our management team at [Insert Contact Email]. We will conduct an internal review and provide a final resolution within 14 business days.

Chargebacks and Disputes

If you initiate a chargeback through your payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide evidence of service delivery and communication.

Contact Us

For any questions regarding our refund policy or to submit a refund request, please contact us at:

  • Email: [Insert Email Address]